Terms of Service

HelpDesk AI is a support desk for online stores. It collects customer email and live-chat conversations into one inbox, shows order details fetched live from a connected Shopify store, and can draft or send replies using AI according to the settings the merchant chooses.

The service is currently offered as early access. Features may change, and some features shown as "Coming soon" are not available yet. Self-serve signup and checkout are not available; accounts and plans are set up directly with us.

Keep your sign-in details confidential and make sure only authorised team members have access to your workspace. You are responsible for activity in your workspace.

You keep ownership of the conversations and data in your workspace. You are responsible for having a lawful basis to process your customers' data and for telling them how you use it. How we handle that data is described in our Privacy Policy.

AI replies can be wrong. You decide whether the AI only drafts replies or may send them on its own, and you remain responsible for what is sent to your customers from your mailbox and store. Order actions such as refunds and cancellations run against your live Shopify store.

Do not use the service to send spam, to break the law, or to try to access other workspaces or disrupt the service.

Nothing is charged during early access. Any paid plan will be agreed with you in advance.

Questions about these terms? Contact us.