Powering the future of support for Shopify merchants

An AI-assisted helpdesk built for e-commerce. Let AI answer common questions and give your team the order context to handle the rest.

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Communication Hub

Unified Inbox

Say goodbye to tab switching. Your support mailbox and the storefront chat widget feed one shared workspace, and every conversation is kept in a single timeline per customer.

Email Threading
Customer replies thread back into the right ticket automatically; new messages appear without refreshing.
Team Collaboration
Internal notes and ticket assignment to resolve complex issues together.
Customer History
Past conversations for each customer, next to their live Shopify orders.

all_inbox

Unified inbox

Internal note added

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AI reply drafts

Intelligent Automation

AI Auto-Resolve

The AI answers from your knowledge-base articles and the customer's live Shopify orders. It drafts replies for review, or sends them itself when you allow it.

Confidence Threshold

In auto-send mode, email replies only go out above the confidence level you set; the rest wait for a human.

AI Activity Log

Every AI decision and reply is logged so your team can review it.

Deep Shopify Sync

Natively Built for Shopify

No more toggling to your Shopify admin. See the customer's recent orders and tracking status in the ticket sidebar, fetched live from Shopify. Refund, cancel or change a shipping address from the same place.

Refund ItemsEdit AddressCancel OrderTrack Shipment

Orders

Live

Tracking

Live

Refunds

1 click

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Order sidebar

Chatbot Scenarios

Build guided chat flows for common storefront questions.

Tags & Priority

Tag tickets or raise priority by keyword, customer tag or sentiment.

Auto-assignment

Assign matching tickets to the right teammate automatically.

Auto-close

Close tickets that match a rule, such as obvious spam.

Workflow Engine

Automations & Rules

Build support rules without writing code. Set conditions like "message contains refund" or "sentiment is negative" and actions like "tag as Billing and assign to a teammate".

See it in a demo

Insights & Reporting

Support Analytics

Measure what matters. Track response times, ticket volume, CSAT ratings from chat and how many conversations the AI handled.

First response time

AI-handled conversations

CSAT from chat ratings

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Analytics dashboard

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HelpDesk AI

Always Online

Hi there! 👋 How can I help you with your order today?

Where is my order?Return policy

Ask a question...send

Storefront Engagement

Live Chat Widget

Give shoppers an AI-first chat on your storefront. The widget answers common shipping and order questions and hands off to a human agent when needed.

Customizable colors & branding
Order lookup right inside the chat
Hand-off to a human agent on request

Book a demo

Ready to scale your Shopify support?

Book a demo and we'll show you HelpDesk AI with your own support workflow.