AI support that actually resolves tickets
The support desk for Shopify stores. Answer email and live chat from one inbox, with AI that drafts or sends replies under rules you control.
Unified inbox
Unified Inbox
Stop switching tabs. Every support email and storefront chat lands in one shared inbox, threaded per customer.
- check_circleEmail and live chat in one place
- check_circleLive Shopify order lookup on every ticket
AI Auto-Resolve
The AI reads your knowledge-base policies and the customer's live Shopify orders to draft replies, or sends them itself when you allow it.
Example customer query:
“Where is my package from order #4552?”
AI Drafted Reply:
“Hi Sarah! Your order #4552 shipped yesterday. You can track it here…”
AI reply drafts
Alex Johnston
Lifetime Spend: $840.00
Deep Shopify Integration
See the customer's orders without leaving the ticket. Order status, tracking, refunds, cancellations and address changes sit in the sidebar, fetched live from Shopify.
Email and live chat in one inbox
Live Shopify orders beside every ticket
AI replies under rules you set, with human handoff
How it works
Connect Shopify
Install the Shopify app. Customer and order details are then looked up live when you open a ticket.
Add your policies
Write your FAQs and return policies into the knowledge base and pick the AI's tone.
Choose the automation level
Decide when the AI only drafts, when it may send, and when it hands off to your team.
Want to see it with your store?
Book a demo and we'll walk you through HelpDesk AI using your own support workflow.
Self-serve signup is coming soon.